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AUSTRALIA

FREE EXPRESS SHIPPING when you spend over $100!

  • Orders under $100 are a flat rate charge of $11 for express shipping.
  • All orders are shipped the same day that they are placed if before 1 pm AEST Monday to Friday. Orders made after 1 pm or on weekends will be shipped the next business day. 

All orders are shipped using AUSTRALIA POST EXPRESS which is next business day delivery within the express post network (Australian capital cities and major metro areas- Perth CBD only) as long as your order is PLACED BY 1 PM AEST (MONDAY-FRIDAY). Australia Post does allow for Express parcels to arrive within 1-3 business days due to scheduling, but in many cases, next day delivery is achieved. Regional areas outside the express post network may be 2-5 business days.

PLEASE NOTE THAT AUSTRALIA POST CAN ONLY DELIVER TO PHYSICAL ADDRESSES OR PO BOXES,

If you have not received your items within 5 business days of making your order please email us at info@lushdesign.com.au with your full name and order number and we will look into your delivery with Australia Post.

Tracking

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with Australia Post. Track your item;

If you are not home at the time of delivery, your parcel will be left in a secure place if deemed safe to do so by the delivery driver so that its waiting for your arrival. If they feel it is not safe to leave, you will be left a card and your parcel will be taken to your local Australia Post.

If you do NOT want your parcel left in a safe place, please leave clear instruction in the notes section when placing your order online.

INTERNATIONAL

NEW ZEALAND

  • FREE STANDARD SHIPPING when you spend over $100 AUD. 
  • Orders under $100 AUD are a flat rate charge of $25 AUD for STANDARD shipping.
  • An option to select EXPRESS International shipping at checkout. 
  • Estimated Standard Shipping time is 6+ business days.
  • Estimated Express Shipping time is 2-4 business days between major metro areas. 

USA & CANADA

  • FREE STANDARD SHIPPING when you spend over $150 AUD. 
  • Orders under $150 AUD are a flat rate charge of $25 AUD for STANDARD shipping.
  • An option to select EXPRESS International shipping at checkout. 
  • Estimated Standard Shipping time is 6+ business days.
  • Estimated Express Shipping time is 2-4 business days between major metro areas. 

ASIA & EUROPE

  • Flat rate charge of $25 AUD for STANDARD shipping.
  • An option to select EXPRESS International shipping at checkout. 
  • Estimated Standard Shipping time is 6+ business days. 
  • Estimated Express Shipping time is 2-4 business days between major metro areas. 
  • Excludes some countries. Please contact us if your country cannot be shipped to at the check out process.

REST OF WORLD

  • Flat rate charge of $40 AUD for STANDARD shipping.
  • At this time there is no option for EXPRESS shipping. 
  • Estimated Shipping time is 6+ business days. 
  • Excludes some countries.

Delivery Time

All international orders are sent with Australia Post. All orders will be shipped within 24hrs of being placed. All orders made on public holidays and weekends will be shipped on the next business day AEST.

Tracking your order

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with Australia Post.

Additional Information 

All custom fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. These are not included in the cost of the order or shipping fee. Lush Design cannot accept any responsibility for custom or import charges.

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