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Shipping

AUSTRALIA

  • All orders are shipped within 24-48hrs of being placed, AEST Tuesday to Friday. Orders made on weekends will be shipped the following Tuesday. Please note, we do not ship orders on Monday at this time due to the store being closed. 

All orders (standard & express) are shipped using AUSTRALIA POST. Express is generally the next business day delivery within the express post network (Australian capital cities and major metro areas- Perth CBD only) as long as your order is PLACED BY 1 PM AEST (TUESDAY-FRIDAY). Australia Post does allow for Express parcels to arrive within 1-3 business days due to scheduling, but in many cases, next day delivery is achieved. Regional areas outside the express post network may be 2-5 business days. Australia Post is experiencing high volumes of orders at the moment due to COVID-19 and there has been some delays. 

PLEASE NOTE THAT AUSTRALIA POST CAN ONLY DELIVER TO PHYSICAL ADDRESSES OR PO BOXES,

If you have not received your items within 5 business days of making your order please email us at info@lushdesign.com.au with your full name and order number and we will look into your delivery with Australia Post.

Tracking

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with Australia Post. Track your item;

If you are not home at the time of delivery, your parcel will be left in a secure place if deemed safe to do so by the delivery driver so that its waiting for your arrival. If they feel it is not safe to leave, you will be left a card and your parcel will be taken to your local Australia Post.

If you do NOT want your parcel left in a safe place, please leave clear instruction in the notes section when placing your order online.

INTERNATIONAL

NEW ZEALAND

  • Estimated Standard Shipping time is 6+ business days.
  • Estimated Express Shipping time is 2-4 business days between major metro areas. 

USA & CANADA

  • Estimated Express Shipping time is 2-4 business days between major metro areas. 

ASIA & EUROPE

  • Estimated Standard Shipping time is 6+ business days. 
  • Estimated Express Shipping time is 2-4 business days between major metro areas. 
  • Excludes some countries. Please contact us if your country cannot be shipped to at the check out process.

REST OF WORLD

  • Flat rate charge of $40 AUD for EXPRESS shipping.
  • Estimated Shipping time is 2-6 business days. 
  • Excludes some countries.

Delivery Time

All international orders with EXPRESS shipping are sent with DHL. All orders will be shipped within 24h-48hrs of being placed. Orders made on public holidays and weekends will be shipped on the following Tuesday. 

Tracking your order

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with Australia Post or DHL. 

Additional Information 

All custom fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. These are not included in the cost of the order or shipping fee. Lush Design cannot accept any responsibility for custom or import charges.